GTMC Oveseas Conference 2019
'What's Next?'


Our theme this year following 2018's "Mind the Gap" is simply "What's Next?". This gives our speakers and panelists a great opportunity to deliver insight and knowledge around the short to medium term strategies, developments and initiatives that will impact on us all over the coming months and years. From Brexit to Global Trade wars, Air Traffic Control to rail infrastructure, from the travel buyers view of distribution and the development of new and future technologies, we will explore them all.

Conference Speakers

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David Kurk
Moderator
DK Prods
Biography

For the last 15 years, and following a successful 25-year career in advertising, David has concentrated on live presenting.  His marketing background has enabled him to have a similarly successful career as a presenter/host for conferences and live events.  David is equally comfortable conducting a serious in-depth interview, being a witty and amusing awards show host, after dinner speaker or auctioneer. 

 

David’s greatest strength is his ability to understand, and communicate with people at all levels, and subsequently articulate what is required.  Whether dealing with CEO or ‘shop floor’, he is just as at home and understands the importance of listening to what people really want.  He has appeared in numerous corporate films, hosted many live events including awards ceremonies, auctions and conferences, and has also worked on many projects as a voice over artist. 

 

A former Premiership Rugby match official for eight years with extensive connections in the rugby world globally, David’s sporting knowledge and expertise means that he is frequently approached to host sporting events and benefit evenings for high profile players. 

 

He is currently the match day host for Wasps. This role includes interviewing players, past and present and special guests both pre and post-match.   

 

David was the resident host for the 2015 Rugby World Cup, Autumn Rugby Internationals and Six Nations match day events at Stokes & Moncreiff, Twickenham - a venue for pre and post-match meals including international player interviews/Q&A’s etc.  A French speaker, David is used regularly by the RFU for translation and liaison purposes. As well as regularly officiating in the Premiership, he has officiated in the Commonwealth Games, the iRB U21 World Cup, The European Cup and the 2007 iRB Rugby World Cup qualifying competition and the Twickenham leg of the iRB World 7’s tournament since 2002.

 

This Summer David will be leading a group out to New Zealand for The British & Irish Lions tour on behalf of Gullivers Travel and will be hosting a number of functions with former British Lions & All Blacks.

 

David sings badly in a band and in August 2011 appeared at The Edinburgh Fringe in ‘Flyerman’ - a two man comedy sketch show which he also co-wrote and co-produced. Despite numerous requests he returned to Edinburgh in the summer of 2013 with ‘Flyerman 2...This time it’s funny!’ appearing in what turned out to be a highly popular and successful return to The Fringe.

 

In 2016 they returned to Edinburgh with ‘Flyerman 3…masters of disguise!’

 

David is also an ambassador for Prostate Cancer UK and Movember.

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Stephan Stokkermans
Grand Hotel Huis ter Duin
Managing Director
Biography

Stephan Stokkermans is the Managing Director of Grand Hotel Huis ter Duin. Started in 1993 as Sales Manager at Grand Hotel Huis ter Duin he became 26 years later the Managing Director of the family owned Hotel. Grand Hotel Huis ter Duin values the community of Noordwijk and that is why Stephan Stokkermans is also the chairman of the local Hospitality Association (KHN) and a member of the local Entrepeneur Association (NOV).

Worldwide he is a member of Preferred Hotels & Resorts advisory board and a Board member of the Dutch chapter of SITE Global. Recently he received the award and title ‘Hotelier of the Year 2019’.
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Steve Richards
Political Columnist
Biography

Steve Richards is one of Britain’s leading political commentators and broadcasters. He writes columns for the Guardian and FT.He is a presenter of BBC Radio 4’s Week in Westminster and has presented BBC series on Tony Blair, Gordon Brown, David Cameron and Theresa May.   He has also presented a BBC TV series on Modern Prime Ministers and Leadership, during which he delivered unscripted talks to camera for thirty minutes in one take. He is a regular commentator on the BBC and SKY.


His live one man show ‘Rock and Roll Politics' sells out in both London and at the Edinburgh Festival.
For eight years Steve also presented GMTV’s live political show The Sunday Programme. He has written and presented several political films for Channel Four and BBC2. He was named political journalist of the year by the Political Studies Association and in Channel Four’s Political Awards. Steve’s widely acclaimed latest book 'The Rise of the Outsiders’ is published by Atlantic. His next book on Modern Prime Ministers will be published in September

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Nick Stamenkovic
Natwest
Economist
Biography

Nick Stamenkovic has considerable experience as an economist/strategist in the financial sector particularly international banks over the last few decades. He has particular knowledge of global economies and financial markets with a focus on interest rates, bond markets and exchange rates. 

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James Heappey
Member Of Parliament For The Wells Constituency 
Biography

James Heappey is the Member of Parliament for the Wells Constituency and was first elected in 2015. He is the Parliamentary Private Secretary to Chris Grayling, the Secretary of State for Transport and has previously served on the Energy & Climate Change Select Committee. He chairs the Parliamentary Renewable & Sustainable Energy Group (PRASEG), is a vice-president of the Association of Decentralised Energy, a trustee of Climate Parliament and sits on the advisory boards of the Energy & Climate Intelligence Unit and the Bright Blue think tank’s Green Conservatism project. He is currently co-chairing Carbon Connect’s cross party enquiry into the future of gas and chair’s the Conservative Party’s back bench policy committee on business, energy and industrial strategy.

 

Before entering politics, James served in the Rifles Regiment seeing active duty twice in Afghanistan as well as in Northern Ireland and Iraq. He later served on the Army Staff in the Ministry of Defence. He lives in Somerset and campaigns on a range of local issues affecting his rural constituency. He is also the chair of the All Party Parliamentary Group for the UK Events Industry.

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Gareth Morgan
Cavendish Communications
Director
Biography

Gareth has over a decade's experience in advising leading brands on relations with policy-makers in Westminster/Whitehall, City Hall, Welsh Assembly and local authorities. Prior to working in public affairs, Gareth was a think tank researcher and he is also active in local party politics.

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Andrea Caulfield-Smith
easyJet
Head Of Business Development
Biography

Andrea joined easyJet nearly 4 years ago and is Head of Business Development, leading a team responsible for engaging Corporates and TMCs across Europe. Having started her career as a travel consultant some 29 years ago, she has developed a wealth of travel experience across both TMC and Corporate, allowing her to have a good understanding of all elements of the travel value chain. 

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Zoe Ebrey
easyJet
Line Training Captain
Biography
Zoe, married with 2 children, flew gliders and light aircraft for 17 years prior to commercial flying since 2006, and now a Training Captain for easyJet, based in Bristol Airport : “My career highlight to date was flying easyJet’s public debut of the Airbus A321 into the Farnborough International Airshow in 2018. Not only did we have a cabin full of high profile passengers including heads of Airbus and manufacturers, UK’s Secretary of State for Transport, our CEO and board members and 100s of journalists, but the airport was also highly modified for the event requiring an unconventional 3.5 degree visual approach onto a short 1800m runway ??" no pressure !”
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Kate McWilliams
easyJet
Airline Pilot
Biography

Kate is a Training Captain for easyJet. Her interest in flying started at an early age, gaining her first hands on experience aged 13. Six years later on her 19th Birthday, she joined CTC pilot training school and gained her commercial pilots licence. Aged just 21 she started working as a First Officer with easyJet gaining valuable flying hours and airline experience. In early 2016 aged just 26, Kate became the world's youngest female commercial Captain. Since then she has had great involvement with schools and youth organisations to inspire youngsters to achieve their own childhood dreams for which her efforts were rewarded with the everywoman Woman of the Year award last year. 

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Mike Croucher
Chief Architect
Travelport
Biography

Mike joined Travelport in June 2014, in the vital leadership role of Chief Architect, with accountability for leading the Technology Strategy.  At Travelport, Mike has led the re-architecture of their systems in the digital age, and has continuously brought both business and technology innovation to the Travel Industry.    

Mike has extensive experience in IT and travel, with nearly 40 years experience leading and innovating IT and business change in the travel sector and a particularly strong track record in successfully implementing IT systems across large, global organisations.  From his early days at Scandinavian Airlines, designing and implementing many of the operational and customer facing systems in the early 80s, through to the formation of the GDS companies, having played a key role in the design and implementation of Galileo in the 1990s.  Prior to Travelport, Mike spent 15 years working for British Airways (BA) as Head of IT Architecture and Delivery where he led IT at British Airways through the year 2000, developed BA’s web and mobile presence through BA.com and championing self-service through mobile technologies.  Mike was also a major contributor to the logistical planning and design of the passenger proposition at Terminal 5 in Heathrow, one of the biggest civil engineering projects in the UK at the time.

Mike, who is based in Langley (UK), holds a BSc Hons in Mathematics from Loughborough University and is a keen rugby supporter and squash player.

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Andy Shand
GM Customer Affairs
NATS
Biography
Andy Shand is General Manager for Customer Affairs which is the focal point for NATS Airline, Business & General Aviation customers. Key elements include consultation with customers on NATS investment planning, oceanic, airspace and technical programmes together with NATS service delivery. 

In addition, Customer Affairs manages customer communications for significant events through NATS Air Traffic Incident Communication and Coordination Cell (ATICCC). Andy is co-chair of the UK cross industry Future Airspace Strategy Industry Implementation Group which brings together all aviation stakeholders involved in deploying SESAR in the UK. 

He was project sponsor for the Time Based Separation project at London Heathrow and remains heavily involved in the development of the Intelligent Approach concepts and tools.

Prior to joining NATS, Andy worked for British Airways for 28 years in various roles including flight operations management, engineering and new aircraft delivery. He was also chairman of a number of industry groups related to SESAR, Air Traffic Management and aircraft avionics.
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Aleks Popovich
Senior Vice President
IATA
Biography

Following an academic career in which he attained a DPhil in Mathematics at Oxford University, Aleks joined British Airways in late 1982 to work in the fields of Information Technology and Operational Research. In 1993 he became Head of IT for the British Airways World Cargo division. In 1995, Aleks moved into British Airways World Cargo to lead a new Network Management function. In 1997, he moved into the British Airways’ mainstream passenger business to become General Manager Revenue Management. In 2002, Aleks formed and led a new Business Transformation function within British Airways, accountable for business change and business intelligence.

In April 2005 he joined IATA, and revitalized the organization’s approach to cargo including guiding the e-freight, e-AWB and secure freight projects. Currently, Aleks is IATA’s SVP Financial and Distribution Services. In this role he is responsible for IATA’s financial operations which combined handle over US$370 billion in annual settlements, as well as development and delivery of wider Financial and Distribution products and services. Aleks is also responsible for IATA industry activities within airline distribution, including development of the New Distribution Capability (NDC) standard. He is married, with 3 children, and based in Geneva.

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Tom Screen
Aviation Director
Birmingham Airport
Biography

Tom Screen is the Aviation Director at Birmingham Airport.  His key responsibilities are growing aeronautical revenues and passenger numbers, airline relations and route development.  He has been in the aviation development team at Birmingham since 2013 after previously working for Thomson Airways and Air2000 in a number of airline network and scheduling roles and at ACL as an airport slot coordinator.  He graduated from the University of Leeds in 2002 with a degree in Politics.  He is married with two young children.  Tom enjoys running, music and travel.

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Richard Sherwood
Customer Engagement Director
Eurostar
Biography
Richard joined Eurostar as Customer Engagement Director in January 2019. In his new role, Richard will be leading the Sales, Marketing, Digital and Loyalty teams, putting our customers at the heart of everything we do.  
 Prior to joining Eurostar, Richard was the Customer & Marketing Director at B&Q and before this he held a number of senior and directorship positions at Vodafone both in the UK and afield and including Global Multi-channel Distribution Director, Consumer Business Unit Director (Commercial, Sales & Marketing) and Global Head of Marketing (Internet Services). 
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Nikki Rogan
Global Travel Manager
Synamedia
Biography

Nikki Rogan is an independent consultant specialising in corporate business travel.  She recently joined newly formed Synamedia as Global Travel Manager following an interim assignment as Category Manager for Global Travel at Petrofac where she led the business through a global travel tender. 

 

Prior to consulting, Nikki was the Global Travel manager at Symantec, responsible for the strategic management of the global travel programme in 35 countries. This included the management of the overall programme and policy, supplier relationship management, process efficiency, driving savings, customer experience, mitigating risk and managing an internal team.  Whilst in this position Nikki was awarded the ITM 2017 Multi-National Travel Manager of the year award.

Nikki has been in the business travel industry for the last 19 years, starting her career with travel management companies CWT and HRG prior to joining Symantec Corporation in 2006.
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Jo-Anne Lloyd
Partner
Nina & Pinta
Biography

Jo began her career within a TMC environment. Over a 15 year period she gained extensive experience within this sector in an operational capacity before making the move into a commercial environment focussing on Sales, Account Management and Supplier Negotiations where together with her team, Reed & Mackay became one of the first TMC’s to implement a managed programme for preferred suppliers.

Having then made the move to her first consulting project, Jo undertook the role of EMEA Regional Director for ACTE (Association of Corporate Travel Executives). Engaging with all sectors across the travel industry Jo (together with Monique Swart of Nina & Pinta), opened new markets for ACTE in the Middle East and Nigeria for training and education within the corporate travel industry before finally relocating to the Middle East.

During her time in the Gulf, Jo worked very closely with the local industry developing a programme to support local Agencies with the knowledge and skills required to enable the transition from Travel Agency to TMC following the removal of commission in their market.

Having continued her career as a consultant, Jo has worked across the globe on numerous and diverse projects. These range from Sales Effectiveness and Distribution - a project that encompassed 16 European Countries and included strategy creation through to the team training, to working in a Procurement environment devising the strategic concept and implementing a global end to end travel programme that encompassed a remit of 15 Countries.

An experienced strategist and change manager, Jo has also served tenure as an “at large” ACTE Board Member.

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Stephanie Smook
Regional Director
ACTE
Biography

Stephanie Smook is an independent consultant with over 20 years’ experience in the business travel industry. Currently she is the Regional Director EMEA for the Association of Corporate Travel Executives, ACTE (www.acte.org) and managing director of the Corporate Travel Association, CORTAS in The Netherlands (www.cortas.nl). Previously she was the NIKE EMEA Travel Manager for more than 10 years, based at NIKE’s European Head Quarters in The Netherlands. She was responsible for all areas of Nike´s Global Travel Program in the EMEA region. She is a Dutch national and is based in Amsterdam.

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Darryl McGarvey
SAP Concur
Director Of Channel Development
Biography
Darry McGarvey is Director of TMC Partnerships at SAP Concur. Darryl joined SAP Concur 2 years ago with responsibility for it’s TMC Partner Programme, and is a travel industry veteran with many years’ experience within the TMC community, passionate about the industry, it’s people, concerns, and opportunities
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David Horne
Managing Director
LNER
Biography

David Horne has been Managing Director of LNER since its inception in June 2018.

He has held senior positions with Virgin, Stagecoach Group, East Midlands Trains and South West Trains including as Managing Director of East Midlands Trains from 2011 to 2015, and Virgin Trains East Coast from 2015 to 2018. In his time at East Midlands Trains, he was responsible for delivering the UK's most punctual long distance services over a five year period and under his leadership the company won Passenger Operator of the Year in 2014.

David leads the Executive Team at LNER to put heart into everyone’s journey, the company’s purpose. The company is currently transforming train services on the East Coast route with the introduction of a fleet of brand-new Azuma trains, built by Hitachi's UK manufacturing team in County Durham using Japanese bullet train technology.

David is passionate about customer experience, improving the railway network and generating sustainable growth.

David grew up in Cornwall and read Transport Management at Aston University before entering the rail industry. He now lives in Nottinghamshire with his wife and their two young children

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Charlotte Warburton
Partner
PA Consulting Group
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Peter Scranney
Head of Retail Client Acquisitions 
RDG
Biography

Having started his rail career in the front line of rail retailing, Peter now has over 17 years’ experience in passenger transport ticketing and commercial vending and across a range of disciplines and with many companies including suppliers and Train Operators and now with Rail Delivery Group where he is the Head of Retail Partnerships. Peter’s team is delivering sustained revenue growth as they oversee the delivery of National Rail retailing through RDG’s global network of licensed B2B and B2C commercial partners.

Outside of work Peter commutes in daily from Hertfordshire and is married with two children.

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Trevor Elswood
Capita Travel and Events
Chief Commercial Officer
Biography
Driven by the 'why should customers choose us?' principle, Trevor works alongside Capita Travel and Events' leadership team to ensure the company remains unique, compelling and innovative.

Following Capita plc's acquisition of NYS Corporate in April 2017, Trevor took on the
additional role of managing director of the specialist events, meetings and business travel company.

Trevor has over 25 years of experience in the sector. In 2000, he joined hotel and meetings specialist, BSI, managing customer and supplier relationships before being appointed managing director.

When Capita acquired BSI, Trevor helped integrate the industry's leading specialists into a single, expert travel and events brand, Capita Travel and Events.

Joining the GTMC Executive Board in 2017, Trevor's aim is to bring his passion for the industry, broad experience, knowledge and pragmatism, to fellow GTMC members.
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Suzanne Horner
Gray Dawes Group
CEO
Biography

Suzanne Horner, CEO at travel management specialist Gray Dawes since 2011, has overseen the transformation of the business from 40 employees, 1 office, £30m turnover organisation to one that now boasts 180 employees, 5 offices and £110m+ sales.

Suzanne has previously worked in a senior capacity at British Airways, Egencia and Norwegian Cruise Line. In October 2018 Suzanne was given the Outstanding Achievement Award by Advantage Travel Partnership.

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Maria Baty
Altour
Managing Director
Biography
Maria's career in the travel industry spans over 25 years in a variety of fields, including corporate, entertainment, media and fashion. Maria joined the Regional team of UNIGLOBE Travel in 1992 where she worked as Director of Training and Development supporting numerous start-up companies before joining Top Flight Travel as a Company Director in 1998.    

Top Flight Travel was acquired by Altour in 2016 and Maria has recently been appointed Managing Director, Altour UK.  Altour is part of the Travel Leaders Group of companies and Maria also sits on the UK leadership team of Travel Leaders UK.   

In her spare time enjoys challenges such as competing in the London Triathlon, the River Dart 10k swim, and trekking to Machu Picchu. She is also an active supporter and member of the Women's Supporting Women Group of the Princes Trust. 
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Andrew Clarke
Egencia
Senior Director Global Customer Operations
Biography
Andrew holds the position of Senior Director within global customer operations at Expedia owned Egencia, and is responsible for providing a broad range of Travel Management leadership to Global Customers headquartered around the world.

Leading a large and rapidly growing team of travel specialists who provide a full end to end support & service from Sales and Business Development, Program Management, Customer Service and Account Engagement, Andrew's role requires him to have a close understanding of modern traveller requirements and align Egencia's market-leading high online Travel Management services to their 24/7 expectations. Whilst maintaining a constant eye on industry trends, supporting focus on reducing the cost of travel, and obtaining close compliance to customer's travel policy and duty of care to their employees.

During his twenty-seven year career in the industry, Andrew has held multiple roles at Egencia including General Manager UK and Head of UK Operations. Prior to Egencia Andrew worked at CWT and was responsible for several key service centres and led the introduction of online support. 

Andrew lives in Manchester with his wife and three children and is a keen golfer and passionate supporter of Manchester City.
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Pat McDonagh
Clarity
CEO
Biography
In 2012, having previously had a successful career in Tour Operating with MyTravel, Thomas Cook and The Co-operative Travel, Pat undertook the role of Head of  Business Travel for the Thomas Cook Co-operative Travel JV. Since then he has managed the business through its acquisition by the Al Tayyar Group and it's rebrand to Clarity Travel Management whilst transforming and growing the business
through a number of significant new business wins and technology innovations.

Now CEO of the combined Portman Clarity business, the UKs 8th largest TMC, Pat
joined the GTMC Executive Board in February 2017.